Terms & Conditions

Ownership of rights

Shutiq has all the rights, ownership or licensed including copyright, in this website. Any use of this website or its contents or storing it or them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Shutiq. You should not modify, distribute or re-post something on this website for any purpose.

Accuracy

All products, customization, services and information offered/displayed on www.shutiq.com ("Website" or www.shutiq.com") constitutes an invitation to offer but not an “offer”. Your order for purchase shall constitute an offer from you which shall be governed by the terms and conditions as listed herein. www.shutiq.com reserves all the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by www.shutiq.com and the balance would continue to be an offer to be accepted by www.shutiq.com, and www.shutiq.com reserves the right to accept or reject such balance order. No act or omission of www.shutiq.com prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you provide us your email address, we will inform you by email as early as possible the receipt of your order and email you again to confirm dispatch and therefore acceptance of the order. Shutiq has taken utmost care for the development of the content of this website, in particular to ensure that prices mentioned are correct at the time of publishing and all products have been fairly described. All prices are displayed inclusive of VAT . The weights, dimensions and capacities, color, size given are approximate only and subject to availability. Shutiq will update the content of the website relating to its readymade products, its availability, prices as well as the details pertaining to its material availability, patterns, and designs regularly. Shutiq disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Shutiq shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Eligibility to Use

"Membership Eligibility" Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. Minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If age is below that of 18 years the parents or legal guardians can transact on behalf of the minor, if they are registered users. Minor are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors is strictly prohibited. www.shutiq.com reserves the right to terminate the membership of the user and refuse to provide access to the Site if Shutiq discovers that the user is under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by www.shutiq.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website within India as well as outside India. www.shutiq.com makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available in India. www.shutiq.com will deliver the products only within India and not outside India . Those who choose to access this website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable and www.shutiq.com will not be liable for any claims relating to any products ordered from outside India . Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if www.shutiq.com receives an order from such states or to be delivered to such states (to see a list please refer our shipping policy ) under such circumstances www.shutiq.com retains the right to accept or reject the order. Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Shutiq you further agree to be bound by the Terms and Conditions.

Account and Registration Obligations

Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our Privacy Policy. If you use the Website, you are responsible for maintaining the confidentiality of your password and account. Shutiq shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorized use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. You also agree and confirm:
  • To provide true, accurate and complete information about yourself along with your complete address as prompted by Shutiq registration form or guest details form (such information being the "Registration Data").
  • To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if www.shutiq.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, www.shutiq.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.
  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by www.shutiq.com for redelivery shall be claimed from you and you shall pay such cost.
  • That you will use the services provided by www.shutiq.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Website.
  • You will provide authentic and true information in all instances where such information is requested of you. www.shutiq.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), www.shutiq.com has the right in its sole discretion to reject the registration and debar you from using the Services of www.shutiq.com and or other affiliated websites without prior intimation whatsoever.
  • Once you have placed the order with the above mentioned required details, you will be barred to cancel, modify or alter the same.
  • In case of any doubts with regard to the body measurements, designs,patterns, size, colors or any other specific instructions which require to be rendered at the time of placing the order, kindly contact the customer care team.
  • The product delivery timelines are subject to change from transaction to transaction. The time taken for the delivery as well as the status of the same shall be informed to you via e-mail.
  • That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. The product shall be delivered only within India.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the items description.

Usage restrictions

You shall not use the Website for any of the following purposes:
  • Breaching any applicable laws.
  • Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • Gaining unauthorized access to other computer systems.
  • Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • Interfering or disrupting networks or websites connected to the Website.
  • Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
  • Interfering with any other persons use or enjoyment of the Website.

Pricing Information

While www.shutiq.com strives to provide accurate updated product and pricing information, pricing or typographical errors may occur. www.shutiq.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, www.shutiq.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, www.shutiq.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and www.shutiq.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that www.shutiq.com accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to www.shutiq.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.

Quantity restriction

www.shutiq.com reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit / debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. www.shutiq.com also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.

Cancellations by the Customer

You cannot cancel your order or some items in your order once you have placed an order for readymade products with www.shutiq.com. You may exchange/return the merchandise or get a refund by returning the merchandise (with the exception of made to order, or items of personal hygiene such as socks) in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 15 days from the date on which these goods are delivered. For details of how to exercise this right please see our Returns Policy.

Cancellations by www.shutiq.com

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account. We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. www.shutiq.com reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.

Fraudulent/Declined Transactions

www.shutiq.com and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Website fraudulently. www.shutiq.com and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.