www.shutiq.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected for example Color, Design or Size of the product is not which you have ordered online at www.shutiq.com , then log a complaint (using email/website) to our customer care help desk within 24 hour of delivery. Follow the instructions given by our customer care executive to return the product.
You may return the merchandise unused condition as you received it, in its original packaging along with original tags within 15 days from the date on which these goods are delivered. Please email us at firstname.lastname@example.org or call us at +91-9910 932 405.
On verification and approval of your complaint and product returned by our team, you will be refunded the total amount in 7 days.
In case wish to return any merchandise which is delivered to you in damaged condition or not as ordered, please email us at email@example.com@shutiq.com or call us at +91-9910-932-405. We shall initiate a pick-up from your home through our courier partners at the earliest and arrange for a replacement of the merchandise, subject to the result of a detailed inquiry and quality check at our warehouse.
Any returns/exchanges by courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not properly accompanied by the proper sales invoice or poorly packaged.
Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, then refuse to take delivery of the package, and call our Customer Care. We shall ensure that replacement delivery is made to you at the earliest.
We ensure that you are fully satisfied with any merchandise you order from www.shutiq.com, for hygiene and other reasons we shall be unable to accept returns or exchanges of used merchandise.
Customized shoes (bespoke/made-to-order) will be taken return if there will be any issue with original quality, color of material and any deviation with ordered styles and measurements only. If tailored styles and measurements are same as ordered then return will not be entertained.
Modification of Terms and conditions of Exchanges and Returns policy:
www.shutiq.com may at any time modify the User Agreement without any prior notification to you. Management decision of the www.shutiq.com would be the final decision Subsequent to any modification of the User Agreement; please remember to view it at www.shutiq.com. In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.
You can call on +91-9910 932 405 or mail us at firstname.lastname@example.org if you have any queries on our returns and exchange policy.